Shipping policy

Shipping Policy

At ESTEME, we are committed to delivering your order as smoothly and transparently as possible. Please review our Shipping Policy to understand how orders are processed and shipped.

Shipping Destinations

We proudly offer worldwide shipping, allowing customers from different countries to shop with confidence.

Order Processing Time

All orders are processed within 1–2 business days after payment is confirmed.
Processing time includes order verification, quality checks, and packaging.

Please note that processing times may vary during high-demand periods, promotions, or holidays.

Estimated Delivery Time

Once shipped, orders typically arrive within:

7–12 business days (worldwide)

Delivery times are estimates and may vary depending on destination, customs clearance, and carrier performance.

Shipping Costs

We currently offer free shipping on all orders.
This promotion may change in the future without prior notice.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
Please allow 24–72 hours for tracking information to update after dispatch.

Customs, Duties & Taxes (International Orders)

For international shipments, customs duties, taxes, and import fees may be charged by your local customs authority. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Address & Failed Delivery

Customers are responsible for providing accurate and complete shipping information at checkout.
ESTEME is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete addresses.

In such cases, reshipment or refunds will be evaluated on a case-by-case basis.

Shipping Delays

While we strive to meet estimated delivery timelines, delays may occur due to factors beyond our control, including:

Customs clearance
Weather conditions
Carrier delays
Public holidays

ESTEME is not liable for delays caused by these circumstances but will assist customers in tracking and resolving issues whenever possible.

Lost or Stolen Packages

If your package is marked as delivered but not received, please contact us immediately. We will work with the shipping carrier to investigate the issue.

Resolutions such as replacements or store credit are handled on a case-by-case basis. Once an order is confirmed as delivered, ESTEME cannot be held responsible for stolen packages.