Refund policy
Return & Refund Policy
At ESTEME, customer satisfaction is our top priority. If for any reason you’re not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand how returns, refunds, and replacements are handled.
Return Eligibility
We offer a 30-day return window starting from the day your order is delivered.
You may be eligible for a return, refund, replacement, or store credit if your item meets one or more of the following conditions:
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The item was damaged or defective upon arrival
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You received the wrong item
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The product has size or fit issues
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The item is unused, unworn, and unopened (important for hygiene reasons)
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The item was used but found to be defective
Due to the hygienic nature of shapewear products, all returned items must be inspected before approval.
Hygiene & Product Condition
For hygiene and safety reasons, only unused, unworn, and unwashed shapewear items are eligible for return unless the item is defective. Products showing signs of wear, washing, or tampering may not qualify for a refund.
Non-Returnable Items
We currently do not have a fixed list of non-returnable items.
However, eligibility is determined on a case-by-case basis, especially for hygiene-sensitive products.
Return Process & Proof Requirement
To initiate a return or refund request, please contact us at:
When reaching out, please include:
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Your order number
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A clear photo and/or video showing the issue (if applicable)
Proof requirements may vary depending on the situation.
Refunds, Replacements & Store Credit
Depending on the case, we may offer one of the following solutions:
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Full refund to the original payment method
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Replacement product
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Store credit for future purchases
The resolution type is determined based on the condition of the item and the nature of the issue.
Return Shipping Costs
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Free return shipping is provided for items that are damaged or defective
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In other cases, return shipping responsibility is evaluated case-by-case
Refund Processing Time
Once your return is approved and inspected, refunds are processed within 5–10 business days.
Please note that additional time may be required depending on your bank or payment provider.